# Shop: checkout

Asks the buyer the missing questions and creates an order in the shop. It asks only for what is missing, in this order:

![Settings panel of the "Shop: checkout" block](https://support.jetbot24.ru/_media/en/01-chatbots/03-blocks/10-shop/_images/shop-checkout.webp?v=1791786050)

1. Phone — if the shop requires a phone and the contact does not have one.
2. Email — if the shop requires an email and the contact does not have one.
3. Delivery — if the shop has delivery options. The options come as buttons, with the price.
4. Address — if the chosen delivery option requires an address and the contact does not have one saved.
5. Comment — if this is turned on in the block and allowed in the shop settings. The question can be skipped with the "Skip" button.
6. Payment method — if there is more than one: "Online" or "On delivery".

The block saves the phone, email and address to the contact — next time it will not ask for them. If the phone or email is entered incorrectly, the bot asks to enter it again.

After checkout the buyer receives a message with the order number and sum. If the payment is online — with the "Pay" button, which leads to the payment page. When the payment goes through, the bot itself writes to the buyer that the order is paid.

## Settings

- **"Shop"** — the project shop in which the order is created.
- **"Ask for an order comment"** — adds a question about a comment. It works if the shop settings allow a customer comment.
- **"Phone question"**, **"Email question"**, **"Delivery question"**, **"Address question"**, **"Comment question"**, **"Payment question"** — your own question texts. An empty field means the standard text in the bot's language; it is shown in the field as a hint.
- **"Message about the placed order"** — the text after checkout. `{{ number }}` is the order number, `{{ total }}` is the sum.
- **"Payment button"** — the caption of the button with the payment link.

## Outputs

- "Order placed" — the order has been created.
- "Order failed" — the cart is empty or the shop refused the order, for example a product ran out. The bot itself tells the buyer the reason.

The block has no "Continue" output.

## Good to know

- The block is placed after the cart: it checks out what is in the buyer's cart.
- Every new checkout asks for the delivery and the payment method again.
- The payment link button is delivered in Telegram, VK, MAX and the web chat. In other channels the link is added to the message text.